At Kanha Craft Enterprises, we take pride in delivering high-quality customized products and premium gifting items. Our return and refund policy is designed to ensure transparency, fairness, and a smooth experience for our customers.
1. Customized Products (No Return / No Refund)
All customized and personalized products made by Kanha Craft Enterprises, including:
Customized bottles
Personalized notebooks
Name-printed items
Logo branding products
Corporate gifting orders
Any item printed or designed as per customer request
are strictly non-returnable and non-refundable.
Since customized items are created uniquely for each customer, they cannot be resold or reused, therefore returns, exchanges, or cancellations are not allowed once the order is confirmed.
2. Non-Customized Products (Return Within 4 Days)
Non-customizable or standard items such as:
Regular bottles
Trending products
General accessories
Non-branded items
can be returned within 4 days of delivery.
To qualify for a return:
The item must be unused
Must be in original condition
Must include original packaging
Should not be damaged, scratched, or altered
3. Shipping & Deduction Policy
For approved returns of non-customized products:
➡ Both-way shipping charges (delivery + return pickup)
will be deducted from the total refund amount.
Only the remaining amount will be refunded after the product is received and inspected.
4. Refund Method & Processing Time
Refund will be issued via:
UPI
Bank Transfer
Original Payment Method
Refunds are processed within 3–7 business days after the returned product is received and verified by Kanha Craft Enterprises.
5. Cases Where Return/Refund Will Not Be Accepted
Kanha Craft Enterprises will not accept returns or refunds if:
The product is customized/personalized
The product is used or damaged
Packaging is missing or not in original condition
Return request is raised after 4 days of delivery
Wrong or incomplete delivery address by customer
Customer refuses/does not accept COD delivery
Damage due to mishandling after delivery
6. Order Cancellation Policy
Customized orders cannot be cancelled once placed.
Non-customized orders can be cancelled within 12 hours, if not shipped.
7. Contact Information
For any support related to return or refund, reach out to:
Kanha Craft Enterprises
📞 +91 99907 99344
📞 +91 78358 58202