Welcome to Kanha Craft Enterprises.

By accessing or purchasing from our website www.kanhacraft.com

, you agree to the following Terms of Service.

Please read them carefully.

1. General Conditions

By using our website, you confirm that you are at least 18 years old or are using the website under parental supervision.

You agree not to misuse our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Accuracy

We take every effort to ensure product descriptions, images, colors, and specifications are accurate.

However, slight variations in color or texture may occur due to screen display or manufacturing processes.

Kanha Craft Enterprises is not responsible for minor variations that do not affect product functionality.

3. Customized Products

All customized items (logo printing, name printing, photo printing, corporate branding, etc.) are created based on customer-provided files.

Once customization work begins, the order cannot be cancelled, changed, or refunded.

The customer is responsible for ensuring the accuracy of the uploaded files (spelling, clarity, design, resolution, etc.).

4. Order Processing & Confirmation

After successful checkout, you will receive an order confirmation via email or SMS.

Kanha Craft Enterprises reserves the right to cancel or decline an order in case of:

Incorrect or incomplete customer information

Payment failure

Technical errors

Suspected fraud

Item out of stock

If cancelled by us, the refund will be processed back to the original payment method.

5. Pricing & Payment

All prices listed on our website are accurate at the time of publishing.

Prices may change without notice due to market conditions.

We accept payments via UPI, bank transfer, debit/credit cards, and other secure payment gateways.

Cash on Delivery (COD) may not be available for customized items.

6. Shipping & Delivery

Delivery timelines vary depending on location and order type.

Delays caused by courier partners, weather, or unforeseen situations are beyond our control.

Once dispatched, shipment tracking details will be shared with the customer.

Damaged shipping packages must be reported within 24 hours of delivery along with photos.

7. Return & Refund Policy

Returns and refunds follow our official Return & Refund Policy.

Key points:

Customized products are non-returnable and non-refundable.

Non-customized products can be returned within 4 days.

Both-way shipping charges will be deducted from eligible refunds.

Refunds are processed only after product inspection.

(Full policy available on our website.)

8. Personalization Files & Customer Data

Any files uploaded by customers (photos, logos, artwork) are used only for order processing.

All customer files are stored securely and deleted after completion.

We do NOT share, sell, or distribute customer images or personal data to third parties.

(Refer to our Privacy Policy for more details.)

9. Prohibited Uses

Customers are not allowed to use our website or service:

For illegal purposes

To upload harmful, abusive, or offensive content

To upload copyrighted images they do not own

To attempt hacking or breaching our systems

To interfere with website functionality

Violation may lead to order cancellation and legal action.

10. Intellectual Property

All content on our website, including:

Images

Text

Designs

Logos

Branding

Product photos

are the intellectual property of Kanha Craft Enterprises and cannot be used without permission.

11. Policy Modifications

Kanha Craft Enterprises reserves the right to update or modify these Terms of Service at any time.

Changes will be posted on this page. Continued use of the website means you accept the updated terms.

12. Contact Information

For any queries regarding our Terms of Service, please contact:

Kanha Craft Enterprises

📞 +91 99907 99344

📞 +91 78358 58202

🌐 www.kanhacraft.com