Privacy policy

Effective Date: August 26, 2026

At Kanha Craft Enterprises (accessible from kanhacraft.com), accessible to our valued customers and visitors, protecting your privacy and ensuring the security of your personal data is one of our top priorities. This Privacy Policy document outlines the types of information we collect, how it is used, stored, and protected, and the choices you have regarding your personal data when you interact with our website, place orders, or communicate with us.

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

To process your orders efficiently, customize your requested merchandise, and provide a seamless shopping experience, we collect several types of information:

  • Personal & Contact Details: Full name, business/company name, billing address, shipping address, contact phone number, and primary email address.

  • Custom Artwork & Uploaded Media: Personal photographs, company logos, custom text, design proofs, vectors, and artwork files uploaded or shared by you for custom UV printing, CO2 laser cutting, DFT transfers, and product personalization.

  • Financial & Payment Data: Payment status, transaction IDs, payment method preferred, and billing details. All online payment card details and banking data are processed directly through secure, PCI-DSS compliant third-party payment gateways (such as Razorpay). We do not store your full card details or net banking credentials on our servers.

  • Account Credentials: Usernames, passwords, order history, saved addresses, and communication preferences associated with your registered store account.

  • Automated Device & Usage Information: IP address, browser type, operating system, device identifiers, referral URLs, pages visited, time spent on pages, and network information collected automatically via cookies and tracking technologies.

2. How We Use Your Information

We utilize the collected information strictly for legitimate business and operational purposes, including:

  • Order Fulfillment & Custom Manufacturing: Processing your purchases, executing custom artwork printing, laser engraving, packaging, issuing tax invoices, and arranging courier deliveries.

  • Artwork Confidentiality & Security: Any personal images, brand logos, or custom designs submitted for printing are used exclusively for manufacturing your specific ordered items. We enforce strict internal controls to ensure your private photos and proprietary company logos are never shared, displayed, or resold to third parties without your explicit consent.

  • Customer Support & Inquiry Management: Responding to customer service requests, managing bulk order quotes, verifying design approvals before production, and resolving return or replacement claims.

  • Marketing & Promotional Communications: Sending updates regarding new custom product catalogs, bulk discount offers, seasonal deals, and newsletters via email or SMS. You may opt out of promotional communications at any time.

  • Fraud Prevention & Security: Monitoring transactions to detect and prevent fraudulent activities, unauthorized access, and maintaining network and infrastructure security.

  • Legal Compliance: Complying with applicable statutory laws, tax regulations, and valid government or legal mandates.

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. However, we may share relevant data with trusted service providers to facilitate our operations:

  • Shopify Platform: Our e-commerce store is hosted on Shopify, which provides the technical infrastructure. Shopify processes and stores data in accordance with its global privacy standards.

  • Logistics & Delivery Partners: Name, delivery address, and phone number are shared with third-party courier services and postal partners solely for dispatching your packages.

  • Payment Processors: Transaction details are shared with payment gateways (such as Razorpay) to verify and complete online payments safely.

  • Legal Disclosures: We may disclose your personal details if required by law, subpoena, search warrant, or to protect the legal rights, safety, and property of Kanha Craft Enterprises, our clients, or the general public.

4. Cookies and Tracking Technologies

Kanha Craft Enterprises uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us:

  • Keep track of items added to your shopping cart.

  • Remember your account login preferences.

  • Analyze overall website traffic and visitor behavior to improve site speed and structure.

You can choose to disable or block cookies through your individual browser settings; however, disabling cookies may limit your ability to use certain features on our website.

5. Data Retention and Protection

  • Retention Period: We retain your personal data and transaction records for as long as necessary to fulfill the purposes outlined in this policy, manage ongoing customer support, and meet statutory legal or accounting requirements.

  • Data Security: We employ standard technical and administrative safeguards (including SSL encryption) to protect your personal information and uploaded media files against unauthorized access, loss, or disclosure. While we strive to maintain top-tier security, no method of transmission over the Internet is 100% secure.

6. Your Data Rights & Choices

Depending on applicable privacy laws, you possess the following rights regarding your personal information:

  • Access & Correction: You have the right to request access to the personal data we hold about you or request corrections to inaccurate information.

  • Deletion Requests: You can request the deletion of your personal account data, provided there are no pending legal, financial, or fulfillment obligations.

  • Opt-Out of Communications: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

7. Policy Updates

We reserve the right to revise or update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page with an updated "Effective Date."

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

  • Business Name: Kanha Craft Enterprises

  • Phone: +91 99 9079 9344 , +91 78 3585 8202

  • Email: support@kanhacraft.com
                orders@kanhacraft.com

  • Address: A89Z A-Block DDA Flat, Mahindra Park (PS Backside), Jahangir Puri, North Delhi, Delhi - 110033, India