Shipping policy

Last updated: August 26, 2026

At Kanha Craft Enterprises, we strive to process and dispatch your customized merchandise, printed products, and bulk corporate orders as quickly and safely as possible. Please read our shipping terms and delivery details below.

1. Order Processing & Production Time

Because most of our products are personalized, made-to-order, or custom printed (via UV printing, CO2 laser cutting, DFT transfers, or sublimation), orders undergo production before dispatch:

  • Standard Personalization & Retail Orders: 2 to 4 business days for artwork approval and production.

  • Quantity-Based Production Timelines: Production time may vary depending on the order quantity and design complexity. For large orders or specific event merchandise, exact lead times should be confirmed by contacting our support team directly before placing the order.

  • Production Schedule: Orders are processed Monday through Saturday (excluding national holidays and Sundays).

2. Delivery Timelines

Once your order completes production and quality verification, it is handed over to our trusted logistics partners.

  • Metro Cities & Major Urban Areas: 3 to 5 business days after dispatch.

  • Rest of India (Tier 2/3 Cities & Regional Areas): 5 to 7 business days after dispatch.

  • Express Shipping: Available upon request for urgent bulk corporate requirements (additional charges may apply).

3. Shipping Charges

  • Calculated at Checkout: Shipping fees are calculated dynamically at checkout based on the package weight, dimensions, and delivery PIN code.

  • Free Shipping Offers: Promotional free shipping (if applicable) will be automatically applied at checkout or announced via site banners.

  • Bulk Orders: Shipping terms for custom enterprise or bulk corporate orders are detailed in the final invoice/quotation.

4. Order Tracking

  • Once your shipment is dispatched, you will receive a confirmation message (via email/SMS/WhatsApp) containing the Courier Tracking ID and tracking link.

  • You can monitor the real-time status of your package using the provided tracking link.

5. Delivery Attempts & Incorrect Information

  • Address Accuracy: Please ensure your shipping address, pincode, and contact number are accurate during checkout. Kanha Craft Enterprises is not responsible for delayed or failed deliveries caused by incomplete or incorrect address details.

  • Failed Delivery Attempts: Our courier partners typically attempt delivery up to 2–3 times. If the package is returned to us due to customer unavailability or incorrect address, re-shipping charges will apply to dispatch the order again.

6. Transit Damage & Reporting Window

We take utmost care in packaging fragile custom items safely. However, in the rare event that your product arrives damaged during transit:

  • You must inform us within 4 days (96 hours) of delivery.

  • A clear, unedited unboxing video showing the outer box, shipping label, and damaged product is mandatory to process any replacement or return claim under our Refund Policy.

7. Contact Us

For any shipping-related inquiries, tracking issues, production timeline confirmations for bulk orders, or delivery updates, please contact our support team:

  • Business Name: Kanha Craft Enterprises

  • Phone: +91 99 9079 9344, +91 78 3585 8202

  • Email: support@kanhacraft.com

  • Address: A89Z A-Block DDA Flat, Mahindra Park (PS Backside), Jahangir Puri, North Delhi, Delhi - 110033, India