Refund policy

At Kanha Craft Enterprises, we take pride in delivering high-quality custom printing, laser cutting, and personalized corporate merchandise. Since most of our products are customized and made-to-order, we follow a strict return and refund policy as outlined below.

1. Non-Returnable Custom Items & Eligibility Criteria

  • Custom Photo & Logo Printing (Strict No-Return Policy): Any product printed with a personal photo, customized name, custom artwork, or company logo is strictly non-returnable and non-refundable once produced, as it cannot be resold.

  • Exceptions for Return: Returns are only accepted under the following specific circumstances:

    • Damaged / Broken Product: The item received was damaged or broken in transit.

    • Wrong Item Delivered: You received an item different from what was ordered.

    • Artwork Mismatch: The final print strictly does not match the artwork proof finalized and approved before production.

2. Return Timeline & Mandatory Conditions

  • 4-Day Notice Period: Any issue regarding damage, wrong product, or printing errors must be reported to us within 4 days (96 hours) of delivery. Claims made after 4 days will not be entertained under any circumstances.

  • Unboxing Video Required: To process a claim for damaged or wrong products, a clear, unedited unboxing video showing the package opening and the defect is mandatory.

3. Inspection & Verification Process

  • Upon receiving your return request, the returned item must be sent back to our facility.

  • Our team will conduct a full quality inspection to verify the reported issue (damage, incorrect printing, or wrong product).

4. Refund Terms & Deductions

  • Deductions: If a refund is approved after complete quality verification, forward shipping charges and return shipping costs will be deducted from the total refund amount.

  • Refund Credit: The remaining balance will be credited back to your original payment method (or bank account) within 5–7 business days after successful inspection.

5. Color Variation Notice

  • Digital vs. Print Color Differences: Slight color variations between digital screen proofs and actual printed physical items (due to screen resolution and material differences) are standard in custom printing and are not eligible for return.

6. Contact Us for Returns To initiate a return or report a defect, please reach out to our team within 4 days of delivery:

  • Email: support@kanhacraft.com

  • Business: Kanha Craft Enterprises